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Whether you’re a new user or a seasoned trader you will find answers to all of your questions on this page. If you're new to Bitcoin/ALT coins you can find out how to buy Bitcoin/ALT coins using Monean Exchange from this handy guide. If you want to become a trader the selling Bitcoin/ALT coins online guide is for you. You can also ask a question on our forums or open up a support ticket to contact our support.




Bitcoin/ALT coin is a decentralized digital currency, it is not backed by any single country or bank and is usable anywhere in the world by anyone with a computer or smartphone and access to the Internet. To read up more on what Bitcoin/ALT coin is you can take a look at these websites.

Coindesk: What is Bitcoin/ALT coin coin?

We use coins description of Bitcoin/ALT coin coin

You can store your Bitcoin/ALT coins in the Monean Exchange Wallet, but we try to promote other Bitcoin/ALT coin coin wallets. The best way is to store your Bitcoin/ALT coins in a wallet on your computer or mobile phone, as that gives you complete control over your Bitcoin/ALT coins. Our favourite standalone Bitcoin/ALT coin coin wallet is Electrum. Paper wallets are a good idea if you want to store Bitcoin/ALT coin coin securely. Wallets on your smartphone can also be a convenient way of carrying Bitcoin/ALT coins around with you wherever you are.
You can read more in our related blogpost.


You can read our Security Guide which explains on how you can secure your account. Here are a few tips that will protect you against the majority of phishing and hacking attempts.
  1. Enable two-factor authentication for your account. This protects you when a someone finds your password. With two-factor authentication enabled, it is not possible to log in to your account if someone knows only your password. Remember to write down the backup codes, preferably on paper, in case you lose your codes.
  2. Make sure Login guard is enabled. It protects you from logins from unknown web browsers. When Login Guard detects a login from a new web browser it asks you to confirm your browser by clicking a link sent to the email address you have used to register your account. Login Guard is automatically turned on for all new users. Read more about Login Guard
  3. Remember to use a strong password, one with at least 10 characters. To make it easier to remember difficult passwords we recommend you use a password manager such as KeePass ( ), KeePassX ( / ) or 1Password ( / ).
  4. Do not use the same password on other websites and do not give your password to other people, even your friends.
  5. Do not use an email provider that does not require a password, like yopmail, as it makes it possible to access your account without needing to know your password. If you want a secure, anonymous, email use a service such as Tutanota.
You can enable all of these security features under Security from your profile.

With Bitcoin/ALT coins, the owner of the wallet and the Bitcoin/ALT coins is responsible for his/her own security. If your user account is compromised you will lose your Bitcoin/ALT coins, and because Bitcoin/ALT coin coin transactions are NOT reversible it is not possible for Monean Exchange to help you get them back. That's why it's very important to follow the security tips given above.

What should I do if someone else has accessed my account?
Two-factor authentication is enabled from the security settings page. We offer two different types of two-factor authentication, mobile based and paper based. We recommend you use mobile based two-factor authentication and only use paper based if you do not have access to a smartphone.

When activating two-factor authentication it is very important that you write down the backup code and keep it in a safe place, preferably on paper. If you lose access to your two-factor codes you will not be able to log in to your account and it will require a two-factor reset which takes two weeks to process.

Activate mobile based two-factor authentication

  1. Visit the two-factor activation page and choose I want to use mobile app based two-factor authentication.
  2. Install the authentication app on your phone. Google Authenticator is available on Android, iOS and Windows Phone. You can find it from the app store.
  3. On the Monean Exchange web page, press Proceed to activation.
  4. Write down the backup code shown on the page and keep it in a safe place, preferably on paper. It's very important that you do this.
  5. Launch the Google Authenticator app on your smartphone and press Begin Setup.
  6. Select Scan Barcode from the mobile app.
  7. If you are asked, allow the application to take pictures and record video. After this you can scan scan the barcode shown on the Monean Exchange webpage.
  8. The 2FA codes will now start appearing in the Google Authenticator app. To complete the setup, take the code from the Google Authenticator application and enter it into the Monean Exchange website in the box Authentication code and press Enable two-factor authentication..

  9. You're now all set and protected by two-factor authentication! Each time you log in to your account you will also be asked for a code that is shown in the authenticator application.

Activate paper based two-factor authentication

  1. Visit the two-factor activation page and choose I want to use paper codes based two-factor authentication.
  2. Click the link to open up your two-factor code list.
  3. Press ctrl + p (cmd + p on mac) on your keyboard to print the code table.
  4. Press Proceed to activation on the two-factor authentication page and enter the activation key from the top of the paper and the first two-factor authentication code from the table.

  5. You're now all set and protected by paper-based two-factor authentication! Each time you log in to your account you will also be asked for a code that is shown in the authenticator application.

Once you've used up all your 90 codes from the paper based code table two-factor authentication will be automatically disabled from your account and you will need to activate two-factor authentication again. uses a feedback system that shows a score on your public profile. This score, a percentage, shows how much positive feedback a user has.

You can only give one feedback to a user. The feedback can be one of four types: Trustworthy, Positive, Neutral, Block and Block without feedback. Once given, feedback will be visible on a user's public profile if certain conditions are met, otherwise the feedback remains unconfirmed. Unconfirmed feedback is only visible for the receiving user and to Monean Exchange administrators and does not affect the feedback score.

Users that have never traded can’t leave feedback, however if they mark each other as trusted or not trusted they are able to leave trustworthy, neutral or block feedback.

Explanation of feedback types

Trustworthy Giving trustworthy feedback increases the receiver's feedback score while at the same time marks the receiver as a trusted person. People who you mark as trusted can view your Trusted Only advertisements. You can find a list of people whom you've marked as trusted under your profile.

Positive Giving positive feedback increases the receiver's feedback score.

Neutral Giving neutral feedback doesn't affect the receiver's feedback score.

Block By blocking a user he can no longer contact you, and he receives negative feedback from you which lowers his feedback score.

Block without feedback This option blocks the user from contacting you, but his feedback score remains unaffected.

Feedback that has been given can be either confirmed or unconfirmed. Confirmed feedback is shown on a user's public profile and affects the user's feedback score. Unconfirmed feedback is only visible to the receiving user and administrators. For an unconfirmed feedback to become confirmed, one of the following conditions must be met:

  • Trades between the user giving and receiving feedback must be more than 0.2 BTC
  • The total trade volume of the feedback giver must be more than 5 BTC
  • The feedback giver has verified his ID and a total trade volume of at least 0.1 BTC
Yes, you can change the feedback you've given someone else. To do so, visit their public profile and scroll down to the feedback section and click the Update your feedback button. You can't change feedback that someone else has given you, however, if you believe the feedback has mistakes you can contact your old trading partners through Closed contacts in your Dashboard and ask them to change their feedback. never edits or removes feedback left by users. The only exception is feedback containing abusive, racist language, threats or exposes personal information.
When you visit a user’s profile there is a large button that you can use to mark the user trusted. Trusted users can view trade advertisements that you have created and set to viewable only for trusted users. Traders can use this functionality e.g in order to create ads with better prices for their regular customers and reward repeat business.

Currently we do not allow username changes due to security reasons.
Web notifications allow you to receive pop-up notifications through your browser whenever you get a new notification on Monean Exchange. If you're trading Bitcoin/ALT coins and want to know immediately when something happens, enable web notifications from your profile.

Tick the box that says Enable Web notifications and when your browser asks you for permission to show web notifications, press accept. You're now all set and will start receiving web notifications.
Sometimes you want to take a look at your login history, you can find in the security options a page called Login History. It shows you a list of each login to your account.
Login Guard protects your account from logins when someone else knows your username and password. Whenever someone logs in to your account from a new computer or a new web browser an email is sent to address used to register your Monean Exchange account. This email contains some information on who started the login and a link. You need to click the link to verify your login.

You can take a look at all the browsers that are authorized by Login Guard to login to your account from the Authorized Browsers page in the security options. This page lets you revoke access from a browser if you do not recognize it, e.g. because the location is not yours.

If you have trouble getting access to your account using Login Guard you can open up a support ticket to get help.
  1. No direct or indirect personal attacks or insults will be allowed. Posts that antagonize, insult, belittle users or moderators will not be tolerated. Nor will racism, sexism, bigotry or foul language be accepted.
  2. No Bitcoin/ALT coin coin trades, or advertisements of any other kind may be posted to the forum.
  3. Posts talking about, referring to or suggesting tips etc. for illegal actions are strictly forbidden.
  4. Posts linking to copyrighted material or web pages containing guides on how to obtain or engage in actions which are illegal are strictly forbidden.
  5. Posts containing personally identifiable information (i.e. names, addresses, emails, phone numbers etc.) are not allowed.
  6. Posting links to phishing, scamming or hacking websites & guides is not allowed.
  7. Spamming the forums either with multiple topics or replies is forbidden.
  8. You are not allowed to ask for loans on the forums.
Users who are found breaking the rules will have their posts removed and may have their account banned either for a time period or indefinitely.


Sometimes a trader may ask for your ID. If you are trading for the first time with a trader he/she may ask for you to identify yourself, even if you've already verified your ID with Monean Exchange. This is because in certain countries sellers are required by local laws to know who their customers are. Most sellers explain in the terms of the trade if they require ID verification or not.

If you do not wish to give the seller your ID, you can always cancel the trade and search for a trader with less strict requirements.

Always send your ID to the seller via the trade chat, our trade chat messages are kept encrypted on our servers and are deleted after 180 days. All photographs sent to the trade chat is also marked with a watermark to prevent misuse of the images.
The sellers usually release Bitcoin/ALT coins as soon as they see your payment, which can sometimes take an hour or two. If you've paid but are still waiting there is nothing to worry about, for all online trades are protected by escrow and the seller cannot run away with your Bitcoin/ALT coin coin.

If there are any issues with a trade and the seller won't release your Bitcoin/ALT coins, you can dispute the trade to have Monean Exchange support resolve it.

If you are buying or selling Bitcoin/ALT coins online, you can dispute the trade after 1 hour if you have marked the payment completed.

A dispute can no longer be started if the Bitcoin/ALT coins have been released from escrow or if it's a local trade without escrow enabled.

When a trade you're involved in becomes disputed, you'll receive an SMS notification and an email, in most cases simply starting the dispute is enough to get the attention of your trading partner. A disputed trade is usually resolved within 24-48 hours.

We reserve a small amount of Bitcoin/ALT coin coin from your wallet balance to pay the Bitcoin/ALT coin coin transaction fee to the Bitcoin/ALT coin coin network. Each Bitcoin/ALT coin coin transaction has to pay a small fee to the network to be confirmed no matter from where it's sent. We reserve this fee in advance to prevent your wallet balance from becoming negative. You can find a list of all of our fees on our fees page.

This answer concerns the case when you are buying Bitcoin/ALT coins online.

After you send in a trade request to the seller of Bitcoin/ALT coins, you have a time window to complete the payment before the trade is automatically canceled (the payment window varies depending on the payment method of the trade). During this time you need to complete your payment and press the I have paid button. The seller is notified that you've made the payment and the Bitcoin/ALT coins will be held in escrow until the seller releases them for you when seeing the payment in his/her account.

If you paid for the purchase, but did not mark the payment complete before the payment time window expired, please contact the seller through the trade. The Bitcoin/ALT coin coin seller has functionality to Reopen the purchase, this also re-enables escrow. You can contact the seller and your other existing trade contacts from the Dashboard in your Monean Exchange User Profile. Send a message to the seller and kindly explain the situation and why you couldn't complete payment within the time window.

If the seller does not respond to this request please contact Monean support using the Support request form and mention your trade contact id number.
Bitcoin/ALT coin coin transactions are irreversible, once you’ve sent money to another Bitcoin/ALT coin coin address it is not possible for you or Monean to reverse it. To get your Bitcoin/ALT coin coin back you can try to find the owner of the address and ask them to return the Bitcoin/ALT coin coin to you. From where did you get the address where you sent the Bitcoin/ALT coins to? You can try googling the address to see if is related to any Bitcoin/ALT coin coin service that has contact details or you can try using a service such as wallet explorer to see if the wallet is tagged as belonging to a Bitcoin/ALT coin coin company.

If those searches come up empty, you can still try asking on our discussion forums if anyone knows to whom the address belongs, but chances are slim.

Please note that the same wallet can have multiple incoming addresses. The Bitcoin/ALT coin coin protocol ensures that Bitcoin/ALT coins are not sent to an address that does not exist, but they can be sent to addresses which are inactive or not controlled by anyone.
If you're not receiving emails from Monean Exchange, there are a few things that you can do.

Below all the listings on the front page you can find a locations search field, type in your location into the field (city, country) and press enter. After the page reloads you will see ad listings for your location.

The Monean Exchange website is currently available in English, Spanish, French, Italian, Russian, Brazilian, Portuguese and Chinese.

You can change the language of the site from the footer, scroll down all the way to the bottom of the page and click the text next to the globe under the heading Services to see a dropdown of the languages on offer.

In case you have have forgotten your username, email and password which you have used with Monean Exchange, visit the support request page and select the option that fits your situation the most and fill out the form and we can help you restore access to your account.
If you have just bought a new smartphone or otherwise need to re-activate your Mobile based two-factor authentication application you can follow these steps.
To re-activate your Two-Factor authentication codes with Google Authenticator you will need the backup code that you wrote down during the activation process.
  1. Find your Two-factor authentication backup code from when you first activated two-factor authentication.
  2. Install and launch the Google Authenticator app on your mobile device.
  3. Press Begin setup.
  4. Select the option Enter a provided key.
  5. Enter Monean Exchange as the account name.
  6. Enter your Two-factor authentication backup code in the key field.
  7. Leave the dropdown as Time based.
  8. Press add to re-activate your Two-factor authentication.

You can now use the code the app displays to authenticate your Monean Exchange account and log in.

If this did not work, or if you do not have the backup code written down, you cannot re-activate your two-factor authentication and must submit a two-factor authentication removal. You can find a link to submit it while logging in on the page that asks for your two-factor authentication code.


Every user is limited in how many advertisements he can create, when you start out you can create in total 5 advertisements. If you want to create more, you need more trade volume.

Becoming a pro trader is designation all traders strive for as it's a badge that only few can get. To be assigned the pro trader badge you need to have fulfilled all of the following criteria:

  • Your ID must be verified
  • Account registered more than 150 days ago
  • At least 100 positive, confirmed feedbacks
  • You need to have traded at least a total of 20 BTC
  • Your trade volume for the past 30 days needs to be 2 BTC

When your account matches all the above requirements you will automatically receive the pro trader badge. You can click here to view your current trade statistics. Your account registration date and feedback can be viewed from your public profile page.

The green thumb is assigned automatically to your advertisements based on an algorithm. We don't want to share exactly what is required but the following things are looked at. Once your advertisement fulfils all the requirements, it will receive the green thumb.

  • Number of trades and feedbacks score of your account
  • Age of your account
  • The payment method of your advertisement
  • The popularity of the payment method
  • Recent feedback on your account
  • Total and recent amount of Bitcoin/ALT coins traded by you
  • How long ago you completed your first trade.
When the price is floating, the purchased Bitcoin/ALT coin coin amount fluctuates with the Bitcoin/ALT coin coin exchange rate. The traded Bitcoin/ALT coin coin amount is determined when the trade is closed, instead of when the trade is opened. This reduces market rate risks in local cash transactions where the time between opening the trade and closing the trade can be several days.

The floating price is based on the Monean Exchange_sell exchange rate variable. The seller can specify an additional margin on top of that.
You can see pricing how-to to use more complex formulas. If you have javascript enabled, you can use weighted (USD24) or market price (bitstamp) as a base price, and enter your commission percentage to "commission" field.

You can use negative commission percentage too, if you want to sell below market price (or pay extra).
Some advertisements are marked as Trusted only. These advertisements are only available for accounts that you have marked as trusted in Monean Exchange.

How can I mark someone as trusted? To add people to your trusted list, you can invite your friends by email, visit their public Monean Exchange User Profile or give trustworthy feedback after finishing a trade with them. You can find a list of people you trust under your profile.

Creating special deals for trusted people To create a trusted only advertisement, check the option on the advertisement edit form. The seller of Bitcoin/ALT coins decides trust. For a sell advertisement, only people who you have marked as trusted can access it. For a buying advertisement, only people who trust you can access it.
If you want to show in trades to other users that you've verified the ID of a Monean Exchange user head over to your profile and tick the box "Show me as real name verifier to others".

Whenever a user whom you have verified his real name opens up a trade with another trader it will show in the security box that you have verified the user's real name. This is a handy way to increase the trust of users.

This option is enabled by default for new accounts.

You can verify your company with Monean Exchange, this displays your companies name to your trading partner on the trade page in addition to your own real name.

To verify your company with your Monean Exchange account you will first need to verify your own ID through the normal ID verification process.

Once that is completed you will gain access to the company verification process, a link will appear on the ID verification page that will allow you to upload your verification documents.

To verify your company you will need to fulfil following requirements:

  • You are the director of the company OR you are allowed to sign agreements on your company's behalf
  • Your company must be searchable in your countries online company database



A Bitcoin/ALT coin coin address looks like a long string of random letters and numbers. Addresses are used when you want to send or receive Bitcoin/ALT coins. Each wallet has at least one receiving and one sending address. When you want to receive Bitcoin/ALT coins to your wallet you need to give the sender your receiving wallet address.


Anti Money Laundering and Know Your Customer is a group of laws in the United States that require Bitcoin/ALT coin coin sellers to know who their customers are. Certain sellers will ask for your identification to comply with these laws. Other countries around the world may have similar laws and requirements.


The Blockchain is the technology behind Bitcoin/ALT coins. It’s what makes it work. Bitcoin/ALT coin coin transactions are sent to the blockchain so that miners can put them into the blocks that they mine. Once a block containing your transaction is mined it has been added to the blockchain and your transaction receives one confirmation.


Not to be confused with the blockchain, is one of many websites that work as blockchain explorers. These websites allow you to ‘see’ the blockchain and what’s going on in it. In practical terms this lets you view your transactions and see if they are confirmed or not. You can also check to see how many unconfirmed transactions there are, the more the longer it will take for your transaction to become confirmed.

Bitcoin/ALT coin coin BLOCK

A Bitcoin/ALT coin coin block is one “link” in the blockchain. One block contains a group of Bitcoin/ALT coin coin transactions that have been confirmed. When Bitcoin/ALT coin coin miners ‘mine’ these blocks they calculate through computer algorithms which when put in the blockchain, confirms transactions. In turn miners receive transaction fees and newly created Bitcoin/ALT coins for confirming transactions.


BTC is the acronym for Bitcoin/ALT coin coin. Coin, coins et. al. are also slang terms for Bitcoin/ALT coin coin.


Two Bitcoin/ALT coin coin exchanges based in the U.S. that require you to verify your identity before being allowed to trade, along with other limitations.


This refers to a way of storing Bitcoin/ALT coins in a safe and secure way, offline. This is also how the vast majority of Bitcoin/ALT coins MoneanExchange P2P/ALT coins hold on to are stored.


For a Bitcoin/ALT coin coin transaction to be completed it needs to be confirmed. Good habits are to wait for at least 3-6 confirmations before you can consider a transaction good. A confirmation happens when a transaction has been added to a block that Bitcoin/ALT coin coin miners successfully mine.Exchange


An exchange is a platform/service where users can change one type of currency for another.


Fiat comes from Latin and means “let it be done” or “it shall be”. It’s used as a term to mean all currencies that derive their value from governmental regulation or other central authorities.


The opposite of a cold wallet / cold storage. A hot wallet is located on a computer connected to the internet. At MoneanExchange P2P/ALT coins the hot wallet is where we store a small amount of Bitcoin/ALT coins at a time. It’s from here where your transactions are sent. We only keep a very small amount of Bitcoin/ALT coin coin here to protect ourselves from hackers.


This is what Bitcoin/ALT coin coin Miners do in order to confirm transactions and add them to the blockchain. When a Bitcoin/ALT coin coin miner mines, he uses computers to do difficult calculations which answers are easily proven to be correct. This way, when a miner completes a calculation anyone can easily see that the miner has actually done work. This work can then be used to create a Bitcoin/ALT coin coin block. What miners get in return from mining is new Bitcoin/ALT coins and transaction fees.


Multisignature, often heard in combination with wallet. A multisignature wallet is one that has several cryptographic keys concerned with it. This way if you have two of three keys, say, you can move money out of it. But with only one you cannot do anything.


Peer-to-Peer. It’s a form of network structure. Rather than having everything go via a centralized node, in a peer-to-peer structure everything goes from user to user. There’s no centralized part to rely on.


A satoshi is the smallest amount of Bitcoin/ALT coin coin that can be sent, or 0.00000001 BTC.


The pseudonym of the person who invented Bitcoin/ALT coin coin. No one knows who he is, but he does own quite a nice amount of BTC.


Single Euro Payment Area, SEPA transfers are a special kind of bank transfers within the EU.


A Bitcoin/ALT coin coin transaction, the actual act of moving Bitcoin/ALT coin coin from one wallet to another.


Since the Bitcoin/ALT coin coin miners work to confirm your transactions, they won’t do this for free. Rather you pay a tiny amount of Bitcoin/ALT coin coin to them to help them continue to confirm. This is why each time you move Bitcoin/ALT coin coin, it costs a tiny bit.


Transaction Id. This is a long string of numbers and letters that is the ID of a single transaction. It’s handy to know as you can paste this into a blockchain explorer and see what’s up with your transaction. It’s mainly used to see how many confirmations a transaction has.


The place where you store your Bitcoin/ALT coins. This can be quite confusing to new users, but a wallet is essentially just a Bitcoin/ALT coin coin address. A Bitcoin/ALT coin coin wallet can exist on a service such as MoneanExchange P2P/ALT coins, in an app on your phone or computer, or even on a piece of paper! As it’s just a series of numbers and letters it does not matter where it’s stored. It’s completely OK to use your MoneanExchange P2P/ALT coins account as your wallet when you’re still new. But when you start to accumulate more and more Bitcoin/ALT coin coin you way want to think of different ways to store them.